Experience Planner by Scott Weisbrod

Experience Planner by Scott Weisbrod: "four very simple yet often overlooked ideas that, more than anything else, are plain common sense. Here they are:

1. Get out of your office (and into theirs)
2. Make yourself available
3. Go deep, go really deep
4. Entertain them

Sounds simple, but head on over to Experience Matters and get more detail on each tip."